Job Description
Are you an outgoing, customer-focused healthcare professional looking to join a team where everyone knows, likes, and trusts each other? Are you passionate about managing the daily administrative operations of the front desk, ensuring a smooth patient experience by handling tasks like scheduling, answering phones, checking patients in and out, and assisting with billing and insurance? If you answered yes, then we have a fantastic opportunity for you!
We are currently seeking a Virtual Patient Care Coordinator for our Phoenix area clinics, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.
Training is in person for 1 - 2 weeks in Goodyear Arizona and candidates must live within a commutable distance. Why You'll Love Working with Us…
Team Culture: - Collaborate with a team that values professionalism and fun.
- Foster a safe, warm, and friendly clinic atmosphere.
- Take initiative and support your team, regardless of your title.
- Work together to solve challenges and celebrate successes.
- Always aim to exceed patients' expectations in every interaction.
What’s in a Day’s Work?• Greet callers and respond to all inquiries appropriately
• Provide general service orientation to patients
• Review insurance eligibility and benefits
• Provide Patient Service Functions
• Manage all incoming calls and message distribution
• Schedule patients
What You Bring to the Team: - Must be 18 years or older.
- High School Diploma or GED required.
- Friendly and approachable personality; you love interacting with people.
- 1 year of previous Physical Therapy or medical front office experience highly desirable.
- Dedication to providing excellent customer service in every interaction.
- Thrive in a fast-paced environment, able to adjust to changing demands.
- Comfortable with computer systems and software.
- Willingness to support and collaborate with your teammates.
- Eager to learn and grow, open to feedback, and always seeking to improve.
What We Offer: - Clinical Productivity Incentive Program
- 401k Plan Contribution
- Generous PTO Plan – 9 days of PTO, 40 Hours of Sick Time and 7 Paid Holidays
- Company paid medical, dental, vision, life and disability insurance benefits.
- Referral Program
- Pet Insurance
- Employee Assistance Program
- Cutting edge tools and resources to navigate your workload efficiently.
Work Environment and Schedule:
This job will operate in your work from home environment - training will be in person in office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
M-F hours vary between 7-6 pm (PST, MST & CST), possible OT.
Skills and Knowledge:
- Strong verbal and written communication abilities.
- Excellent customer service skills and the capacity to engage effectively with both clinic staff and patients.
- Highly organized with proven time management skills, adept at multitasking and meeting deadlines in a dynamic environment.
- Proficiency in Microsoft Office applications and experience with electronic health record systems.
- Basic medical terminology understanding and the ability to communicate in multiple languages, including functional Spanish, are preferable.
Education and Experience Requirements:
- High school diploma or equivalent required; further education is a plus.
- At least one year of experience in a physical therapy or medical front office setting
Physical Demand Capacity :
- Extensive use of a computer keyboard and monitor.
- Required to sit or stand for prolonged periods depending on the day’s needs.
Job Tags
Full time, Work at office,