Job Description

Job Summary:

We are seeking a detail-oriented and technically skilled Network Equipment Maintenance Support specialist to maintain, monitor, and troubleshoot network infrastructure, with a focus on Layer 2 (L2) and Layer 3 (L3) devices. This role plays a critical part in ensuring the stability, performance, and reliability of network systems within a managed operations environment.

Key Responsibilities:

• Support and maintain network infrastructure, including L2/L3 devices such as switches and routers.
• Perform configuration, monitoring, and basic troubleshooting of network equipment to maintain optimal performance and uptime.
• Manage core L2 functions including VLAN setup, link aggregation, and MAC address resolution.
• Administer L3 operations such as IP addressing and routing protocol configuration (e.g., OSPF, BGP).
• Monitor network performance metrics and proactively identify and address issues or degradations.
• Execute fault management activities including detection, escalation, and resolution of equipment faults.
• Maintain and update documentation for network configurations, maintenance records, and troubleshooting logs.
• Ensure adherence to security policies and operational standards in all maintenance tasks.

Required Qualifications:

• Bachelor’s degree in Computer Science, Network Engineering, or related field (or equivalent practical experience).
• 3+ years of experience in network support, NOC operations, or infrastructure maintenance roles.
• Strong understanding of the OSI model with focus on L2 (Data Link) and L3 (Network) layers.
• Hands-on experience with enterprise-grade switches, routers, and related network devices.
• Familiarity with network monitoring tools and protocols (e.g., SNMP, syslog, NetFlow).
• Solid troubleshooting and analytical skills with the ability to perform under pressure.

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