Job Description

|Looking for those who can work on W2 - No C2C / No Sponsorship|

Job details are Shared below:

Job Title: Customer Success Engineer - NGFW

Location: Plano, TX (Hybrid)

Job Duration: 12+m Contract with potential for conversion

Primary Skills:

• Experience working with Customer Support or Customer Success
• Experience with Firewalls if not someone with routers, switches, and servers
• PCNSA, PCNSE, CISSP, CCNA, CCNP, or CCIE at least one certification is required
• 5 years of experience in, customer operations, customer Success, customer support, or customer professional service, or similar roles
• Working knowledge of Palo Alto Networks NGFW or other security platforms
• Bachelors or Masters in Engineering
• Network Security certification from Palo Alto Networks (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable
• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
• Experience in customer escalations, account management, and project management.
• Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

Responsibilities:

• Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
• Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
• Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
• Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Qualification:

• Bachelors or Masters in Engineering or equivalent experience.

Please respond at the earliest to speed up the interview process. I will contact you if I need further details.

Amit Bundele

Technical Recruiter

Phone : 669-319-4167

Email : amitb@saicongroup.com

San Jose, California

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