Job Description
Responsibilities for this Position
Location: USA MD Annapolis Junction
Full Part/Time: Full time
Job Req: RQ202971
Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other Required: None
Job Family: Data Analysis
Job Qualifications: Skills: Detail-Oriented, Multitasking, Oral Communications, Services Management, Written Communication
Certifications: None
Experience: 0 + years of related experience
US Citizenship Required: Yes
Job Description: Data Analyst Associate
Deliver insights to help our clients turn data into action as a Data Analyst Associate at GDIT. Your work will provide transformative solutions to our clients' big-data obstacles and help advance the mission. Here, you can make a meaningful impact on our clients' mission and on your career.
At GDIT, people are our differentiator. As a Data Analyst Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on Data Analyst Associate joining our team to work on a Global Enterprise Services program supporting IT Service Management (ITSM).
HOW A DATA ANALYST ASSOCIATE WILL MAKE AN IMPACT
- Maintain all documentation related to Problem Management process including policies, procedures, and work instructions, while ensuring that IT best practices are implemented and enforced through a strong understanding of current company processes
- Lead cross-functional coordination between service organizations and drives all actions for end-to-end resolution of each problem
- Advises senior and executive leadership on potential gaps in processes identified through persistent occurrences of the same problem and resulting in potential performance impacts to SLA
- Establish deadlines for ownership of actions to include verbal and written communication to the client according to standard operating procedures outlined within the contract
- Performs initial reviews of all FACARs (Failure Analysis and Corrective Action Reports) for accuracy, subject matter and constructive feedback prior to delivery and reporting up to senior and executive leadership
- Manages daily and weekly and monthly tracking of all open problems up to the point of successful closure
- Performs historical analysis of Major incidents and Problem Records for reoccurring INCIDENTS to ensure accountability of service improvement and corrective actions are being followed to ensure a resolution is reached in coordination with owners
- Communicates problem management status updates for monthly Operation Performance Reviews to senior and executive leadership.
- Your success will be measured through minimized incidents and reports delivered on time according to contractual requirements
WHAT YOU'LL NEED TO SUCCEED:
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 0+ years of related experience
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Strong organizational skills, attention to detail, strong written and verbal communication
Preferred Skills: Multitasking and collaboration skills
Location: On Site
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
#GREENWAY The likely salary range for this position is $72,250 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: Less than 10%
Telecommuting Options: Onsite
Work Location: USA MD Annapolis Junction
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI275026321
Data Analyst Associate
Deliver insights to help our clients turn data into action as a Data Analyst Associate at GDIT. Your work will provide transformative solutions to our clients' big-data obstacles and help advance the mission. Here, you can make a meaningful impact on our clients' mission and on your career.
At GDIT, people are our differentiator. As a Data Analyst Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on Data Analyst Associate joining our team to work on a Global Enterprise Services program supporting IT Service Management (ITSM).
HOW A DATA ANALYST ASSOCIATE WILL MAKE AN IMPACT
- Maintain all documentation related to Problem Management process including policies, procedures, and work instructions, while ensuring that IT best practices are implemented and enforced through a strong understanding of current company processes
- Lead cross-functional coordination between service organizations and drives all actions for end-to-end resolution of each problem
- Advises senior and executive leadership on potential gaps in processes identified through persistent occurrences of the same problem and resulting in potential performance impacts to SLA
- Establish deadlines for ownership of actions to include verbal and written communication to the client according to standard operating procedures outlined within the contract
- Performs initial reviews of all FACARs (Failure Analysis and Corrective Action Reports) for accuracy, subject matter and constructive feedback prior to delivery and reporting up to senior and executive leadership
- Manages daily and weekly and monthly tracking of all open problems up to the point of successful closure
- Performs historical analysis of Major incidents and Problem Records for reoccurring INCIDENTS to ensure accountability of service improvement and corrective actions are being followed to ensure a resolution is reached in coordination with owners
- Communicates problem management status updates for monthly Operation Performance Reviews to senior and executive leadership.
- Your success will be measured through minimized incidents and reports delivered on time according to contractual requirements
WHAT YOU'LL NEED TO SUCCEED:
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 0+ years of related experience
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Strong organizational skills, attention to detail, strong written and verbal communication
Preferred Skills: Multitasking and collaboration skills
Location: On Site
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Job Tags
Full time, Contract work, Temporary work, Immediate start, Worldwide, Flexible hours,