Job Description

Join our team as a Bilingual Case Manager and make a difference in the lives of our diverse client base. Our company is known for providing exceptional support and services, and we are seeking a dedicated and compassionate individual to help us continue this tradition. In this role, you will provide advocacy, crisis intervention, and case management services to our Spanish-speaking clients, helping them navigate the social services system and achieve self-sufficiency. We offer a supportive work environment and opportunities for professional growth.

Responsibilities

• Provide case management services to Spanish-speaking clients, including assistance with applications, advocacy, certifications, and referrals related to social services, immigration, and translations.
• Negotiate human service needs in the areas of affordable housing, healthcare, substance use disorder, transportation, employment, training, domestic violence, food assistance, and referral services for strengthening families to be self-sufficient.
• Manage cases involving clients experiencing periodic crises.
• Transport clients in agency vehicle when necessary.
• Assist at reception desk as needed and perform interoffice mail delivery.
• Maintain client files and complete timely progress notes.
• Attend staff meetings, in-service training, relevant seminars, and workshops.
• Prepare reports, correspondence, and records as needed.
• Ensure client confidentiality in accordance with agency policy.
• Develop charts, forms, and other operational materials, and implement operational systems to achieve effective workloads and workflow to benefit the households served.
• Perform other duties or special projects as directed by supervisor.

Qualifications

• Experience in human services field.
• Knowledge of principles and practices of human services.
• Awareness and sensitivity of cultural and socioeconomic characteristics of local diverse population.
• Strong written and verbal communication skills.
• Strong organizational, time management, client service and problem-solving skills.
• Ability to work accurately and meet deadlines with frequent interruptions.
• Ability to exercise flexibility, initiative, good judgment and discretion.
• Computer literacy including Microsoft Outlook, Word, Excel, as well as experience and ability to use a database case management system.
• Bilingual English/Spanish is required.

Physical Demands/Work Environment

Work conditions may include:

• Exposure to inclement weather and noise.
• Exposure to electronic equipment including computers, printers, fax, and copy machines and cleaning equipment.
• Position requires use of a motor vehicle, driving on city streets and/or highways, exposure to inclement weather and traffic. Employees are to take all precautions and follow all laws while in these environments.
• Requires consistent punctuality and attendance at the job site.

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